Return Policy

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Thank you for choosing CSFG! We strive to ensure your complete satisfaction with your purchase. In accordance with regulations, we have formulated the following return policy to protect your rights as a consumer.

Eligibility:
Our return policy applies to all products purchased directly from CSFG through our website.
To be eligible for a return, the item(s) must be unused, in the same condition as received, and in their original packaging.

Right of Cancellation:
You have the right to cancel your purchase within 14 days from the date of delivery. To exercise this right, please contact our customer support team at contact@csfg.io.
Once we receive your cancellation request, we will provide you with detailed instructions on how to proceed.

Return Process:
Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. If you believe your item is defective or there was an error in your order, please contact us immediately.
Refunds will be processed within 14 days of receiving the returned item(s) and will be issued in the original form of payment.

Exchanges:
At present, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Non-Returnable Items:
The following items are non-returnable:

Software licenses or downloadable products.
Customized or personalized items.
Items marked as final sale or clearance.

Damaged or Defective Items:
In the event that you receive a damaged or defective item, please contact us immediately, providing supporting evidence such as photos, within 14 days of delivery. We will promptly assess the situation and provide you with instructions for returning the item or arrange for a replacement or refund.

International Returns:
For international orders, please be aware that any additional customs duties, taxes, or fees incurred during the return process are the responsibility of the customer.

Policy Updates:
Please note that this Return Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.

If you have any questions or require further assistance, please do not hesitate to contact our customer support team at contact@csfg.io.